WASH AND GLOW by GLOWTEC

 

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Delivery Information

 

Please read this section carefully before placing your order

 


 

Orders Shipped:  Tuesday (UK Post)   Wednesday (Courier)   Thursday (UK Post)   Friday (Courier)

 

PLEASE NOTE:

Postal shipped Orders are only dispatched on Tuesdays and Thursdays whilst larger Courier based orders are shipped Wednesdays and Fridays.

Orders must be received before 2:00 pm on Tuesdays and Thursdays if they are to be shipped out the same day. Orders arriving after this time will roll-over to the next shipping day. 

We regret that cannot despatch any orders on Mondays

 


 

Telephone Orders

For security reasons we cannot accept orders or card payments over the phone. Please place your order through our secure web site.

 


 

Shipment of Orders

We only despatch Standard Postal and Special Delivery orders on Tuesdays and Thursdays. We do not despatch any web orders on Mondays.  There is an order cut-off point for same-day despatch of UK Postal Deliveries of 2:00pm on both Tuesdays and Thursdays. Orders placed after this time will be sent out on the next standard despatch day. 

If you need to place an order for despatch after this time, please call first to confirm if this is possible before placing your order, as we cannot commit to customer-imposed deadlines.

Heavier or Larger orders requiring a UPS Courier delivery are despatched within 2 working days of receipt on a Wednesday or a Friday but on a Next-Day delivery service.  We are unable to offer a same day courier shipment.

Most web orders are despatched within 1-2 days following the date of order.

As an Internet-only Manufacturer / Retailer, we do not have a customer collection point and will only despatch orders via post or courier on the specified despatch days. We regret customer orders are not available for collection in person.

Please Note:  Delivery times are from despatch, not from order!

 


 

Urgent Orders

We can offer a 'Guaranteed' Next-Day delivery using Royal Mail's Special Delivery Service despatched only on a Tuesday or a Thursday, for delivery on either Wednesday or Friday.  Please do not just expect a Next-Day delivery from a UK Standard Delivery Postal Service (usually 1-2 days).

To avoid disappointment, please call to discuss urgent orders first, as we cannot be held to customer-imposed deadlines. 

Most orders are despatched on or the day after they are placed (excluding weekends). 

 


 

Delivery Charges

Our fixed delivery charges mean that no matter how larger your order is, you will not be charged any extra for delivery.

UK DELIVERY CHARGES
   UK Standard Delivery*  (2-3 Days from Dispatch) £ 4.99
   UK Express Delivery  (1-2 Days from Dispatch) £ 9.99
FREE UK Delivery on Internet orders over £95
( * Excluding Highlands, Islands and outlying Regions)

 

At GLOWTEC we go the extra mile to ensure your order arrives in perfect condition. To ensure this we invest in high quality packaging materials and employ a strict packaging quality standard to achieve this end.

* Please Note:  Delivery times are from despatch, not from order!

 


 

Email Order Confirmation

When you place your order online, our system will send you an email order confirmation / invoice with an 'RC' number.  Please quote this number with any queries you may have regarding your order. 

If you do not receive this email, please contact customer services on: 0161 726 5904 Alternatively you may email us at: sales@glowtec.co.uk

 


 

Paying by Credit or Debit Card

GLOWTEC use SAGEPAY and PAYPAL to securely process all credit and debit card payments.  All these companies provide a safe and secure means of processing a credit card payment, without your card details ever being revealed to any individual.

As payment by phone is insecure, we regret that we cannot accept payments over the phone.


Pay by Cheque or Bank Transfer

If you prefer, you may also pay by cheque or postal order. Please print off your order receipt and send together with your payment, to the address shown on the order page. If paying by Bank Transfer, please quote your Invoice or Sales Order number as the payment reference.


International Orders

International orders do incur higher shipping costs. However we will keep these costs as low as possible. For larger / heavier orders, should there be any significant additional cost, we will advise and you have the option to cancel or pay any surcharge / insurance cost.

Other customs charges may apply at the destination.

           


      

Purchase Orders

In certain cases such as NHS, Education, Local & Central Government etc, we will accept Official Purchase Orders on a strict 30 day settlement basis. 

Subject to minimum order value of £50 net


 

We are here to help  

Your business is very important to us and we can assure you of our best attention at all times. If you have any query or question you would like us to answer, please send it to: sales@glowtec.co.uk or click here for details of how to contact us.

 

Click here for our Returns policy

 
     

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