recognises that respecting user privacy over the
Internet is of utmost importance. This privacy statement
is designed to provide information about the privacy and
data collection practices for the sites:
are owned and
GDPR statement at a glance...
In order to supply
you goods from your order placed on one of our web
sites, we will ask to to provide the following personal
Your full name. Your
billing address and delivery address
(if different). We also ask for your
email address in
order to contact you should an order query arise or update you
as to your order status etc.
We do not require nor
solicit any additional personal information other than necessary
to fulfil your order.
This basic information is
retained as part of our accounting system for legal and tax
We do not record nor
have any access to credit / debt card information.
We do not sell,
loan, share or distribute any such information outside of the
company and it is always kept secure and confidential.
If you have questions or concerns regarding this
statement or your rights under GDPR, you should contact our
information do we require?
In general, you can visit our sites without telling us
who you are or providing any information about yourself.
In some areas of the site, we ask you to provide
information that will enable us to process an order,
offer services that may require registration, assist you
with technical support issues or to follow up with you.
request identifying information when you:
Register on any of our web sites (not currently
feedback to an online survey or tell us about an
idea or suggestion.
Participate in a
information or files from technical support or
In these instances,
we will ask for your name, address, e-mail
address, phone number and any other appropriate information
(if actually required) to order to provide you with these services.
instances, should you receive a promotional or
from us, you will always be able to "unsubscribe" to
these mailings at any time.
GLOWTEC will do with your
If you choose to give us
personal information for any of the purposes above, this
information is retained by
GLOWTEC and will only be used
GLOWTEC to support your
customer relationship with us and keep you informed of
new products or other changes that may affect you. You may
choose to opt-in to one of our customer promotions /
advisory mailings. However you will be able to
unsubscribe (opt-out) independently if you so desired.
What others may NOT do with
GLOWTEC does not share, rent, or sell any
personally identifying information provided through our
sites (such as your name, address or email address) to any outside
organisation for use in its marketing or solicitations.
From time to time GLOWTEC will use agents or contractors
who may have access to your personal information to
perform key business services for GLOWTEC, such as sales
order processing, transaction processing,
email marketing and server host maintenance etc.
However, they are
required to keep all such information confidential and
may not use it for any purpose other than to carry out
their respective services for GLOWTEC.
Web-Store does not require customers to
register or create a login for purposes of progress,
sales order processing or sales order history.
When purchasing products
through the our web site, the order form may also ask
you to provide a daytime telephone number. However, the
telephone number is only used to quickly resolve
questions relative to an order, such as to clarify
a customer email addresses that are inactive, or entered
For international customers we
require a contact name and telephone number for the local delivery agent.
Third Party Links.
may provide links to other sites. Other Internet sites
and services have separate privacy and data collection
practices. Once you leave
our web site, GLOWTEC
cannot control, and has no control over nor responsibility for the
privacy policies or data collection activities at
We do however ensure that we
only partner with reputable, mainstream UK, EU or US based organisations who
have clear GDPR policies in effect. Organisations such as:
GOOGLE, MICROSOFT, SAGEPAY, PAYPAL, EBAY, FACEBOOK, ROMANCART and MAILCHIMP.
At times, we will use a feature on your web browser to
send your computer a "cookie". We do not use
cookies to retrieve any personal information from your
our sites, and to give you better, more personalised
service while in our web site. You can reset your
browser to refuse all cookies or indicate when a cookie
is sent. However, some functions of the Sites will not
site will have information posted about cookies, and
when a cookie will be uploaded to your computer.
Children's Privacy Protection.
GLOWTEC is sensitive to
the heightened need to protect the privacy of children
under the age of 13. The vast majority of the material
on our web site is not intended for children and is not
targeted to children under the age of 13. We do not
knowingly collect data from children and, if we learn
that we have received personal data from a child, we
will remove this information from our database.
Changes to this Policy.
should therefore periodically visit this page, so you
are aware of any such revisions. We will not,
however, use your existing information in a manner not
previously disclosed. You will be advised and have the
opportunity to opt out of any new use of your
and/or the practices of our web site, you can send an