DELIVERY
Shipping and Delivery Information
We ship orders on a standard-shipping basis, which means we make the same charge irrespective of size and weight of the order.
Our Standard ‘Flat-rate’ Delivery charge for UK is: £4.99 + vat for 1st Class Parcel Post.
We are unable to offer a specific NEXT DAY DELIVERY option as we cannot realistically guarantee such a service, especially in the current climate.
Special-Delivery (small parcels) and UK Courier (larger/heavier parcels) provide a next day delivery from dispatch, not from the date of order.
If you require a tracked / recorded delivery, please select either the Express Delivery or Courier Delivery option at checkout.
Shipment of UK Orders
Standard Postal and Special Delivery orders are dispatched on Tuesdays and Thursdays. We are unable to dispatch any web orders on Mondays or Fridays.
If you need an order delivered on or before a certain date, please call to confirm if this is possible before placing your order, as we cannot commit to customer-imposed deadlines.
Heavier or larger UK orders requiring a courier delivery are usually dispatched within 1-4 working days of receipt on a Next-Day (from dispatch) courier service. We are unable to offer a same day courier shipment.
As an Internet based manufacturer / supplier we do not have a customer collection point and will only dispatch orders via post or courier on the specified dispatch days.
We regret customer orders are not available for collection in person.
EU & International Orders
Owing to the higher cost or processing and shipping EU and International orders we have a £44 Minimum Order Value (MOV) for VAT Exempt Business orders.
However, due to new EU VAT rules, private (B2C) orders have a £135 Minimum Order Value. Note: Whilst we will not add VAT to your order, VAT will be payable once the goods have arrived in your country.
Business Orders destined for the EU will require a Company Name, VAT Number and EORI Number for customs clearance.
We do not ship to the EU or Internationally by post or use budget couriers. Rather, we use leading International Couriers such as UPS and FEDEX to ensure customer orders arrive intact and on-time!
Returns are accepted providing the goods are sealed/unopened and unused. Once returns have been approved, the cost of returning the goods is down to the customer. Please see our Returns Policy for details.
Please Note: We will only ship EU and International orders at the Buyers risk. Once the goods are handed over to the courier they become the buyers property and responsibility.