Our Terms and Conditions
GLOWTEC operate a policy of Fairness, Courtesy and Co-operation for all our customers and where possible, we will strive to resolve customer issues amicably without having to resort to Terms and Conditions of sale. However, as a business we are obliged have to have them in place. So by placing an order with GLOWTEC you agree to be bound by our Terms & Conditions set out below.
This web site is operated by Glowtec Limited (referred to as “Glowtec/we/our/us”). As user of this web site (referred to as “you/your”) you acknowledge any use of this web site including any transactions you make (“use/using”) is subject to our terms and conditions below (which includes any other important hyper-linked sections below e.g. Delivery and Returns Policy, and Privacy. Account customers are subject to Glowtec Limited’s standard terms and conditions of sale which are accepted by all customers when purchasing from our web site and are available on request.
We recommend you read through these terms and conditions carefully before using this web site, print a copy for future reference and read our Privacy section regarding your personal information.
1.1 We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the web site (see date at the top) and it is your responsibility to read the terms and conditions on each occasion you use this web site and your continued use of the web site shall signify your acceptance to be bound by the latest terms and conditions.
1.2 When purchasing for business use, you confirm that you have authority to bind any business on whose behalf you use this web site.
1.3 Certain web site services will require registration and subsequent access to those services will be subject to an approved login name and password (“Password Details”). Information we you provide on this web site must be accurate and complete. All Password Details are accepted and may be withdrawn at our sole discretion and are exclusive to you and non-transferable and must be treated as strictly confidential at all times. In the event if you have any concerns regarding your Password Details or become aware of any misuse then you must inform us immediately (see Contact Us for more information and full contact details).
2.1 All orders you place on this web site will be subject to acceptance in accordance with these terms and conditions.
2.2 We will send to you an sales order invoice / acknowledgement email detailing the products you have ordered. Please note this email is not an order acceptance from us.
2.3 Acceptance of your order and therefore the completion of the contract between you and us takes place on the sending of a second email informing you of imminent dispatch to you of the products ordered, unless we have prior notified you that we do not accept your order or you have cancelled it (please refer to our Returns Policy).
3.1 Delivery charges and estimated timescale’s are specified in the Delivery and Returns Policy section and also when you place an order. We make every effort to deliver goods within the estimated timescale’s, however delays are occasionally inevitable due to unforeseen factors. Glowtec shall be under no liability whatsoever for any delay or failure to deliver the products within estimated timescale’s.
3.2 Risk of loss of and damage to products passes to you on the date when the products are delivered or on the date of first attempted delivery by the carrier.
3.3 We will only ship EU and International orders at the Buyers risk. Once the goods are handed over to the courier they become the buyers property and responsibility.
4.1 We take payment from your card once we have checked your card details. Delivery is subject to availability. In the event we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where payment has been taken.
4.2 The price you pay is the price (excluding vat) displayed on the web site at the time we receive your order. While we try and ensure all prices on our web site are accurate, errors may occur. If we discover any error in the price of goods you have ordered we will inform you as soon as possible and give you the option of confirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel before acceptance of the order (dispatch notification email) and you have already paid for the goods, you will receive a full refund, unless your order was for made-to-order goods (known as special order items), which are not eligible for refunds. However, if such goods have been through the production process but not yet dispatched, a refund may be offered at our discretion, but would be subject to a 20% cancellation charge.
4.3 Payment can be made by any method specified on the checkout page. For information about secure on-line ordering see our Payments page and our Privacy and Security Policy
4.4 Title to any products you order on this web site to pass to you on delivery of the products provided we have processed and received payment in full for the products prior to delivery to you. Title for goods purchased through a Purchase Order will not pass to the customer until payment has been received in full.
4.5 All product prices are subject to VAT at the applicable current rate and delivery charges (also subject to VAT at the applicable current rate) unless expressly stated otherwise.
Returns, Cancellations and Substitutions
5.1 For our policy on returns, cancellations and refunds or in the unlikely event you receive faulty or damaged goods please refer to our Returns Policy.
5.2 Sometimes product specifications may change, in which case we will do our best to offer you a substitute of the same or better quality at the same price.
6.1 You acknowledge and agree all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this web site shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.
6.2 You acknowledge and agree the material and content contained within this web site is made available for your personal non-commercial use only and you may only download such material and content for the purpose of using this web site. You further acknowledge any other use of the material and content of this web site is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
Liability and Indemnity
7.1 Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability which may not otherwise be limited or excluded under applicable law.
7.2 Subject to 7.1 above, we will use reasonable endeavours to verify the accuracy of any information on the site but makes no representation or warranty of any kind express or implied statutory or otherwise regarding the contents or availability of the site or that it will be timely or error-free, defects will be corrected, or the site or the server makes it available are free of viruses or bugs or represents the full functionality, accuracy or reliability of the web site. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the web site and we accepted no liability of any kind for any loss or damage from action taken or taken in reliance on material or information contained on the site or for any loss or damaged caused to you by your computer equipment caused by any such defects.
7.3 Subject to Section 7.1 above, other than as expressly provided in these terms and conditions with respect to specific products and except for the exclusive remedies set out at Section 5 above, any indemnities, warranties, terms and conditions (whether express or implied) are hereby excluded to the fullest extent permitted under any applicable law.
7.4 Subject to Section 7.1 above, we will not be liable, in contract, tort (including, without limitation, negligence), for pre-contract or other representations (other than fraudulent misrepresentations) or otherwise out of or in connection with the terms and conditions for any economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings); or loss of goodwill or reputation; or special or indirect losses suffered or incurred by us partly arising out of or in connection with the provisions of any matter under these terms and conditions.
7.5 Notwithstanding the above, subject to Section 7.1 We aggregate liability (whether in contract, tort or otherwise) for loss or damage shall in any event be limited to a sum equal to the amount paid or payable by you for the product(s) in respect of one incident or series of incidents attributable to the same cause.
7.6 We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.
8.1 The contract between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract.
8.2 SagePay and / or Paypal processes all debit, credit and charge card payments for customers and will retain a proportion of the transaction value where a card is used to purchase goods or services. The remaining amount will be paid to Glowtec Limited for the goods and services supplied. The total amount payable by all customers regardless of the means of payment will be the same.
8.3 We shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.
8.4 To provide increased value to our customers, we may provide links to other web sites or resources for you to access at your sole discretion. You acknowledge and agree that you have chosen to enter the linked web site and we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such web sites, (ii) the content of such web sites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such web sites or resources or (iii) the use to which others make of these web sites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external web sites or resources.
8.5 You may not assign or sub-contract any of your rights or obligations under these terms and conditions or any related order for products to any third party unless agreed upon in writing by us.
8.6 We reserve the right to transfer, assign, novate or sub-contract the benefit of the whole or part of any of its rights or obligations under these terms and conditions or any related contract to any third party.
8.7 If any portion of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected.
8.8 These terms and conditions do not create or confer any rights or benefits enforceable by any person. Glowtec is not a party (within the meaning of the U. K. Contracts (Rights of Third Parties) Act 1999) except:
- a) We shall have the right to enforce any rights or benefits under these terms and conditions;
- b) We shall have the right to enforce and take the benefit of the rights or benefits of any limitation or exclusion or limitation of liability in these terms and conditions;
- c) a person who is a permitted successor or assignee under Section 8.8 above of the rights or benefits of these terms and conditions may enforce such rights or benefits.
- d) No consent from the persons referred to in Section 8.9 is required for the parties to vary or rescind these terms and conditions (whether or not in any way varies or extinguishes rights or benefits in favour of such third parties).
8.9 No delay or failure by us to exercise any powers, rights or remedies under these terms and conditions will operate as a waiver of them nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any waiver to be effective must be in writing and signed by an authorised representative of Glowtec Ltd.
8.10 These terms and conditions including the documents or other sources referred to in these terms and conditions supersede all prior representations understandings and agreements between you and Glowtec relating to the use of this web site (including the order of products) and sets forth the entire agreement and understanding between you and Glowtec for your use of this web site.
The Glowtec web site is operated by
GLOWTEC LTD. PO Box 431, Bury, Lancs. BL8 9ZL
Registered Company Number: 5299102 (Incorporated in England)
If you have any questions regarding this web site please contact us for more information and full contact details.