RETURNS
Please read carefully before making a return
If you are experiencing a problem with a product we have supplied, please contact us first to determine the nature of the problem and allow us to quickly remedy it for you.
Hygiene Products
Owing to the hygienic chemical nature of the UV GERM range of products, we regret that we unable to accept returns of following products: UV GERM Training Lotion, Gel, Powders, Sprays, Markers or Grease.
If you are unfamiliar with our products or have an usual application in mind, we strongly recommend that samples are ordered and tested before hand to ensure the products are suitable for your purpose. We can be contacted by phone or email and are more than happy to discuss any concerns, new ideas or unusual applications you have in mind
All Other Products
If you are dissatisfied with a non-hygiene based product you have purchased from us, then providing the item is undamaged and unused, you may return the item within 30 working days of receipt for a full refund or replacement .
General
If you are experiencing a problem with an item we have supplied, please contact us first and allow us to quickly remedy the problem for you.
If you receive an item that has been damaged in transit, please let us know within 3 days of receipt. Notifications after this time will not be accepted.
If you order a product and then find you ordered the wrong item, please contact us upon receipt of the goods so we can help resolve the mistake.
Please note: Any product produced on a made-to-order, special order or bespoke order basis cannot be returned for a refund.
Returns Procedure
IMPORTANT: All returns require an Prior-Authorisation before being shipped back to us.
To obtain authorisation for a return, please contact us first to explain the reason a return is being requested or advise us of a problem with item received. Once your return has been authorised then you may send the item back along with brief cover note explaining the reason for the return along with a note of the original sales order reference number (or copy of the original invoice). We recommend you send any return by recorded post.
Customers are responsible for the return delivery cost of any goods for refund or replacement, unless the product is faulty in which case we will stand the cost of the return postage.
PLEASE NOTE: Products returned without prior return-authorisation will be disposed of in an appropriate manner and no refund made.